Starbucks-the evolution of brand

Starbucks is evolving its brand and has come up with a new logo. This reflects the businesses ongoing efforts to branch out into other sectors and its desire to be not chained to the idea of coffee alone.

Is this a perfectly reasonable evolution or is it crazy to think of Starbucks selling anything other than coffee products? Well this is why they are tweaking the logo to prepare customers and open the brand up. Check out the BBC article here.

A previous incarnation of the Starbucks logo brought flack from different quarters in the past...:

http://littlefair-communications.blogspot.com/2008/05/slutbucks.html

Choosing product names

There was a time when cars were called things like Zectrum, Vontra, Shoo, Koop, and so on. Made up names upon which the manufacturers could hang a personality without any baggage from an existing meaning.

Renault has, however, taken an interesting turn and called a car the 'Zoe' which is obviously an existing name. I know a Zoe or two. Not sure how they'd feel about having a car name. One such real life Zoe Renault is certainly not pleased and has asked the manufacturer Renault to withdraw the name or face being sued. BBC article here.

Zoe Renault says, "I could not bear to hear: 'Zoe's broken down' or 'We need to get Zoe overhauled'." Amazingly her lawyer, David Koubbi, specialises in the protection of first names!

Maybe he should be called a personal branding lawyer. In France the name you choose for your child has to be vetted and a famous case over the last ten or so years came to light when some parents wanted to call their child Peripherique Nord because the mother's waters broke there. Trouble is this means Northern Ringroad and cause a bit of a stir in France.

Reuters reported of a couple who wanted to name their child Friday (the day the boy was born) but a court ruled against this (despite it having been baptised) and ordered it to be called Gregory. Read about it here.

"I am livid about this, a court should not waste its time with things like this when there is so much more to worry about."

"My son was born Friday, baptized Friday, will call himself Friday, we will call him Friday but when he gets older he will have to sign his name Gregory."

Verdana is the new futura then?

What were IKEA thinking of? Using a font like Verdana, which is primarily a screen font, across all their media is bonkers. I know that often there is a dynamic that needs addressing between the main corporate font which is used in printed matter and a 'replacement' font to be used globally in Powerpoint slides, Word processing and the like and particularly websites which really can only display a small number of font styles. So what to do? Often a similar type of font is chosen for the online use/Office use which either closely resembles the corporate font or complements it nicely. That's one way.

The other way is to blanket use one monolithic font across everything, like this use of Verdana by IKEA. The great advantage, of course, is that it's cheap. Times are hard for IKEA too after all. The down side is that we, the consumer, know it's cheap.

Is this a wise, functional choice based on sensible cost cutting in a tough economic climate or the easy way out?

http://www.time.com/time/business/article/0,8599,1919127,00.html

Creating creativity

Radio 4 show tonight explores whether scientific research can be creative.

http://www.bbc.co.uk/programmes/b00kvr9l

I was struck with Anne Miller speaking about her experience of creating products in a scientific arena. She said when she first started creating ideas and products she thought there must have been something wrong with her ideas as so many scientists were creating barriers to her theses.

Even when creating graphic design I come across barriers to great ideas. I'm not being precious here, I do realise that design is led by marketing and business and as such responds to criteria set out by the client. To a certain degree the 'blue sky' research spoken about in the radio show doesn't operate to criteria, but some clients just don't get the idea of inputting 'research' into designs. I've spoken to clients who have come to me wanting cutting edge contemporary designs and ideas but really they already have preconceived ideas about what they themselves desire. This is somewhat dangerous. In this sort of project we usually end up pandering to the client's personal desires. The client has confused business and marketing criteria with their own taste. Very often I'm asked to try it in orange "because the wife wants to see it like that". On the other hand these guys are paying for it but it must be designer's responsibility to check the client and make sure they realise that this deviates from the design specification laid out initially which responds accurately to the target marketing.

Shall we try it in pink?

Your business card is crap

I'm not quite sure if this is for real or not but it's damn funny.

I like the way he actually claims that it doesn't fit into the rolodex. Pardon? Isn't that ...the point? If it doesn't fit in it'll get chucked out in my experience. 

He may not have the best business card in the world but he is a brand. For sure.

Check out this link for more business card laughs:

http://www.youtube.com/watch?v=qoIvd3zzu4Y

Santander takes over

"The bank says that rebranding will cost it £12m, although this does not include any of the cost of advertising or expenses. The savings by integrating the businesses has been estimated by the bank as £180m."

So Santander wants to bowl over Bradford and Bingley, Alliance and Leicester and Abbey and there's much talk about why and will it pay off? For me it has to be a no-brainer. Santander wants to consolidate (ok) and I think they realise now is the time as people have lost faith in bank names all over but especially the UK. I'm sure there are high level strategic reasons for repositioning services and products and giving a Europe-wide portfolio for customers but really, are they risking anything? This article says some customers will be lost but to which other trustworthy bank? Are there any?

http://news.bbc.co.uk/1/hi/business/8070335.stm

Crunchy sales

So a main trend in the marketing press these days is the discussion as to whether flash sales will pose any long term threat to the business. Debenhams, Marks & Spencer and BHS all announced sales in their stores recently and analysts worry that not only will this give just a temporary boost in profit but that long term consumers will see the retailers in a different way, damaging their brand position.

Discount stores threatened Tesco's 30% lead in the grocery market and replied by introducing the Discount Brand. This, claims the Fool, has brought in 300, 000 new customers but The Independent recently reported on the company's worst sales in the UK for 16 years, so maybe things are catching up with Tesco.

My question is, though, what else can be done? These companies are attempting to stimulate spending in a rather flat economy and hopefully long term marketing budgets and planning won't suffer for it. this will be key to keep companies afloat during the difficult times-creative and canny PR and marketing to help sell products and ultimately contribute to a bounce back in the economy.

What's in a name?

A lot is in a name really. Ask Iona Knipl, winner of the New York Times Worst Bad Name contest. Read here how she used to hate her name at school, but now finds it "neat".

I also had a bad time at school because I had the longest name in letters in my primary class. I remember being given a long thin piece of coloured card with my name neatly spelled out by the teacher and told to copy it, letter by letter. I was the last in the class to achieve it!

Throughout senior school it was a real drag of a name too, but I have come to love my unusual name, even though you'd blanch at some of the spellings I've had! Once people understand my name, it's unforgettable, or at least instantly recognisable. Yes, I like my name. It doesn't define me as names did when they were first given hundreds of years ago. I'm not that small and not too pretty! But in some ways I am now defined by my name and how I had to deal with it growing up.

In this light I can see how Sir Terence Conran is miffed that some other company is going global with a chain of companies in his name. When I was considering a name for my venture a good friend and colleague who happens to be a specialist in company acquisitions warned me of using my name as a trading name, the argument goes thus: you get known, build up your company to the point where it's not just you on your own anymore, but a board responsible to shareholders. It's at this point that you are no longer in sole charge of your named company. Nor, in that context, your name. You could be ousted by from the board, retire, resign. But your name goes on in the guise of the company. Just like Sir Conran.

Mystified by branding? It's all in the cup of tea

Are you mystified by branding? Fed up of people talking about how their logos talk about their "core values"? Don't know a logotype from a logomark? Well, to be honest you don't really need to know about these things to give a good impression of your company. It's all about the cup of tea...

A brand isn't your logo. The amount of times I've had clients call me in for meetings and let me know in a very matter of fact way that they'd like me to design a brand for them. I get excited. An enlightened client! But it soon transpires that what they want is a 'logo' redesign. Usually in isolation to all other communications in their arsenal. Well that's no brand I'm afraid. The brand can be found in the gut reaction your key stakeholders have about you and your company. It goes way beyond the logo. Sure the logo needs to toe the line and reflect your company's values but it's more than this. It's about getting all the visual language correct, right across the board. You get it right and you can get the brand to work for you- to achieve results for you as it reinforces this gut feel.

And yes, it starts with the cup of tea...

When I visit a client's company (or a suppliers) I'm greeted at the reception and perhaps offered a cup of tea. All of your questions about this company can be found in this cup of tea. But I'm not talking about tasseomancy!

If I were given a chipped mug, or a posh china tea cup and saucer, or an Elvis mug-I (or you, I'm guessing) would immediately start to make judgments about this company. Is it rich, poor, flippant, conservative, young and dynamic.... We may be WRONG about these assumptions, but we can't help making them. When we meet people for the first time we make judgements about what type of person they are based on their face, their voice, their accent, their clothes, their hair, their movements, their body language. All in an instance. And we usually stick with these ideas, rightly or wrongly! That's why first impressions last and why, if you work at it, you can help get some ideas quickly into the head of the client/key partner/supplier.

As humans we know about body language and in a similar way we are quite sensitive to the visual language used in communications design: which type is used, the colour, the tone of voice in literature. All of these things add up in our minds and create an impression of a company. We just can't help it!

Check out this company's website and compare it with this one and this one. Three very different approaches to the same problem: "flogging plumbing stuff" (I use this language deliberately-none of the companies did, right? Because using those particular words give an instant feel. This effect works similarly in a visual way too.) Each may be 'right' in its own way- it really depends on how they've done their homework and if each site gives the right type of client for them a nice warm fuzzy feeling. Try it with your friends' company sites...!

And this doesn't stop at the logo or corporate stationery, it should permeate the whole organisation: how the building is lit, the colour of the walls, the carpet, how the phone is answered, which hold music is used. These all build to make an impression and cerate an idea of the sort of company it is. And most importantly is the first impression: it's the way the receptionist greets you, how they treat you, if they are friendly or not, and of course, how that cuppa looks.

Got it?